Frequently Asked Questions
- How do Guildhawk Digital Humans work?
- How does GAI Translation & GAI Aided work?
- How does Guildhawk's ISO:27001 certified controls protect your data and privacy?
QUESTIONS
Client FAQs
Can you work from our existing SOPs and documents?
Yes. Most programmes start with documents you already have. We turn them into scripts and your subject matter experts approve the content before production starts.
Will the modules work in our LMS?
We deliver SCORM packages alongside standard video files, so modules can be uploaded to most learning management systems and report completion. Tell us your platform at scoping and we will confirm compatibility.
How do you make sure translations are accurate?
Our AI translation applies your approved terminology, then specialist linguists verify every line against the source. Your own reviewers can sign off each language before release.
What happens when a procedure changes?
We keep scripts, voice tracks and avatar projects under version control, so a single step can be updated and republished in every language, often without reshooting.
Is our content kept secure?
All material is handled under ISO 27001 certified information security controls, and avatar assets are stored in our Avatar SafeHouse™.
Can you keep the layout of our manuals?
Yes. We return translated documents typeset in the original format, so they are ready to publish without rework.
How do you keep technical terms consistent?
We build or apply your approved glossary and translation memory, so the same term is translated the same way across every document and update.
Who translates our documents?
Vetted linguists with experience in your sector, followed by an independent review from a second specialist.
Is our documentation kept confidential?
What is the difference between certified, notarised and sworn translations?
A certified translation carries our signed statement of accuracy. A notarised translation adds verification by a notary public. A sworn translation is produced by a translator officially appointed by a court, which some countries require.
Which type of official translation do I need?
It depends on the authority receiving the document. Tell us where it will be submitted and we will confirm the right option before we start.
Can you arrange an apostille?
Yes. Where the destination country is party to the Hague Apostille Convention, we coordinate the apostille. For other countries, we coordinate consular legalisation.
Do you need the original document?
For most translations a clear scan is enough. Some notarial and legalisation steps need the original, and we will tell you when this applies.
What is language intelligence and how does it differ from translation?
Language intelligence is the practice of turning multilingual communication into a governed, auditable business process, backed by certified linguists, proprietary AI, and a record of every decision.
Translation converts words. Language intelligence also checks the wider system, adding the security and audit trails that make your output defensible.
What is the difference between translation and localisation?
Translation converts text from one language into another.
Localisation goes further and adapts dates, currencies, images, tone, and cultural references so the content fits a specific market.
How do I choose a professional translation company?
Look for certified linguists, recognised quality and security standards such as ISO 9001 and ISO 27001, proven experience in your industry, and a clear audit trail on every project.
Ask how the company combines human translators with AI, how it protects your data, and how it proves quality and confidentiality.
What is a certified translation and when do you need one?
A certified translation comes with a signed statement confirming it is a complete and accurate version of the original document.
You usually need one for official or legal purposes, such as visa and immigration applications, court evidence, contracts, academic records, and regulatory filings.
What is the difference between translation and interpreting?
Translation covers written content such as documents, websites, and marketing.
Interpreting covers spoken language in real time, such as meetings, conferences, and phone calls. Guildhawk provides both in person and remote interpretation services.
What is a language service provider (LSP)?
A language service provider (LSP) is a company that delivers translation, localisation, interpreting, and multilingual content, usually pairing expert human linguists with technology.
Guildhawk stands apart by building its own AI in a UK lab rather than reselling third party tools, and by backing every translation with certified human linguists, ISO 27001 and ISO 9001 controls, and a defensible audit trail on each decision.
How does AI or machine translation compare to human translation?
AI and machine translation are fast and low cost for large volumes or low risk content, but they can miss nuance, context, and cultural meaning, and no one is accountable for mistakes.
Human translation, with AI support and expert review, gives the accuracy, tone, and traceable quality that regulated, high value, and public facing content needs.
What is Guildhawk Digital Humans?
Guildhawk Digital Humans is an AI video offering that lets you create dynamic video content using an AI face and voice, based just on written materials. Polished videos can be created in hours, with no need for actors, physical space or equipment, and can be hyper localised through specific accents, a diverse range of avatars, and translation.
For highly personalised videos, we can even create avatars based on specific individuals, complete with recordings of that person’s voice.
How exactly does Guildhawk Digital Humans work?
Guildhawk Digital Humans uses text to speech technology and video synthesis to turn written material into content spoken by a synthetic face and voice, with matching lip movements.
This can be combined with quality translation for videos in multiple languages, accents and tones. Each video can have branded image or video backgrounds (including PowerPoint slides) and background music.
Is there human input in Guildhawk Digital Humans, or does the AI work independently?
Guildhawk Digital Humans combine AI automation with human expertise. Our linguists and engineers help configure and train the system to follow your organisation’s terminology, style and client-specific rules.
Once configured, the AI can work independently to review text, identify and flag issues, and implement suggested changes after they have been approved.
What kind of content do we need to provide for Guildhawk Digital Humans to work?
To replicate your own custom digital humans, we simply need footage of you speaking. You can join our team for an in person filming session, or send us a clear two minute recording of yourself talking to camera. When your project begins, we’ll share our latest filming guidance so your recording captures everything needed for a natural, lifelike result.
What does Guildhawk Digital Humans cost and how quickly can you produce my videos?
Costs for Guildhawk Digital Humans start at £100, and short videos can be turned around in 1 to 2 working days.
How does Guildhawk Digital Humans integrate with our existing systems?
Guildhawk Digital Humans can work with supported file types and applications through file-based workflows. If content needs to move automatically from your portal or platform for translation, we can also create an API integration to automate the process.
Which languages does Guildhawk Digital Humans support?
Guildhawk Digital Humans currently supports 100+ languages, plus multiple accents and variants, such as Portuguese for Portugal and for Brazil.
Arabic, Bengali, Bulgarian, Cantonese, Croatian, Czech, Danish, Dutch, English, Filipino, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Malay, Mandarin, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Vietnamese
Is my data confidential with Guildhawk Digital Humans?
Guildhawk maintains UKAS accredited ISO 27001 certification, focused on information security and protecting the integrity and confidentiality of data. Content you share as part of Guildhawk Digital Humans is handled according to these practices.
How do the multilingual avatars used in Guildhawk Digital Humans work?
The AI avatars use natural language processing and a text to speech (TTS) engine to turn text into natural sounding speech across multiple languages, accents and dialects.
Facial expressions are created using a deep neural network, keeping them in sync with the speech generated by the TTS engine.
What are the top benefits of using an avatar to communicate information?
Anywhere, anytime
React to the market immediately with an engaging, professional presenter ready within minutes.
Trust
A custom avatar creates a personalised experience and represents your business credibly.
Time and cost savings
No actors, design team or film crew, reducing operating costs and speeding up delivery.
Engagement
Video can improve engagement by as much as 4x compared with the same content in written form.
Corporate training
HR teams can produce training programmes at a fraction of the cost, in many languages.
Accessibility
Avatars make digital content simpler and more engaging for older audiences and people with literacy or learning difficulties.
Global reach
One avatar presents in many languages, accents and dialects to reach wider markets.
Why use a multilingual avatar instead of a real recording of an actor?
Avatar videos are far easier to create: if you use existing written content, you may not even need a new script, so you can react in near real time or share urgent information quickly.
They also reduce costs dramatically, with no fees for actors, studio, film crew or makeup artists.
AI also lets a single avatar speak many languages with local accents and dialects, reducing communication and cultural barriers in local markets.